Privacy Policy – h55d Platform

2. Information We Collect

h55d collects personal data in two ways: data you provide directly, and data collected automatically during your use of the platform.

Data you provide directly:

• Full legal name and date of birth (provided at registration and confirmed at KYC)
• Pakistani mobile number and email address
• National Identity Card (CNIC) number and a scanned copy of your CNIC (front and back)
• Selfie photograph submitted for identity verification
• Payment method details (JazzCash account number, Easypaisa account number, bank account name and number for HBL, UBL, Meezan Bank, Bank Alfalah, or cryptocurrency wallet address for USDT)
• Communication records from customer support interactions via live chat

Data collected automatically:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session timestamps, pages visited, and navigation paths within h55d.app
• Betting and gaming activity: wager amounts, game selections, bet history, win/loss records, and session durations
• Deposit and withdrawal transaction records including amounts, timestamps, and payment method references
• Cookie and tracking technology data (see Section 7)

3. How We Use Your Information

h55d does not use your personal data for any purpose other than those described in this section. h55d does not sell your personal data to third parties for their own marketing purposes.

4. Legal Basis for Processing

h55d processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, KYC information, and transaction records is necessary for h55d to fulfil its obligations to you as a platform operator — specifically, to open your account, verify your identity, process payments, and provide access to betting and casino services.
• Legal obligation: h55d is required to collect and retain certain categories of personal data — particularly KYC documentation and transaction records — to comply with anti-money laundering (AML) frameworks and applicable regulatory requirements.
• Legitimate interests: h55d processes IP addresses, device identifiers, and behavioural data for fraud prevention, platform security, and responsible gaming monitoring. These interests are balanced against your privacy rights and are limited to what is necessary for those purposes.
• Consent: Where h55d sends you direct marketing communications (such as promotional emails or SMS), this is done on the basis of your consent given at registration or subsequently. You may withdraw this consent at any time by contacting h55d support.

5. Data Sharing and Third Parties

h55d shares personal data with third parties only where necessary and only under appropriate data protection obligations. The categories of third parties with whom h55d may share your data include:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT network operators receive transaction data strictly as required to process your deposits and withdrawals. h55d does not share unnecessary personal data beyond what these providers require to execute the transaction.
• Game providers: Third-party casino and betting software providers may receive a pseudonymous player identifier and session data necessary to operate game sessions. They do not receive your full name, CNIC, or payment method details.
• KYC and identity verification services: h55d may use third-party document verification services to validate the authenticity of submitted CNIC documents and selfie photographs. These providers are bound by confidentiality obligations.
• Fraud prevention and security services: IP intelligence and device fingerprinting providers may receive technical session data for the purpose of detecting suspicious activity and preventing account fraud.
• Legal and regulatory authorities: h55d will disclose personal data to competent authorities where required by applicable law, court order, or regulatory directive. h55d will not voluntarily disclose data to law enforcement beyond what is legally required.

h55d does not transfer your personal data to advertising networks or data brokers.

6. Data Retention

h55d retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account registration data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in accordance with AML record-keeping obligations.
• KYC documents (CNIC, selfie): Retained for a minimum of five (5) years from the date of verification, or longer if required by applicable regulatory frameworks.
• Transaction records (deposits, withdrawals, wager history): Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of the interaction, or longer if the interaction relates to an ongoing dispute.
• Marketing consent records: Retained for the duration of the consent plus one (1) year following withdrawal of consent.

Following the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

7. Cookies and Tracking Technologies

h55d uses cookies and similar tracking technologies on h55d.app for the following purposes:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to h55d and security tokens that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate h55d.app, which pages are most visited, and where users exit the registration or deposit flow. This data is processed in aggregated, anonymised form to improve platform design.
• Preference cookies: Store your display preferences and language settings so h55d.app loads with your prior configuration on return visits.

You may configure your browser to block or delete cookies. Blocking essential cookies will affect your ability to remain logged in to h55d. Blocking analytics cookies has no effect on platform functionality. h55d does not use third-party advertising cookies or retargeting pixels.

8. Security of Your Personal Data

h55d implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your browser and h55d.app
• Encryption at rest for sensitive data categories including KYC documents and payment method details
• Access controls limiting internal staff access to personal data on a strict need-to-know basis
• Regular security assessments and penetration testing of the h55d platform
• Secure password hashing — h55d does not store account passwords in plain text

No data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. In the event of a data breach that poses a material risk to affected individuals, h55d will notify the affected players and take immediate remediation action.

9. Your Rights as a Data Subject

As a player on h55d, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data h55d holds about you. h55d will respond to verified access requests within thirty (30) days.
• Right to rectification: If any personal data h55d holds about you is inaccurate or incomplete, you may request that it be corrected. Contact h55d support with the specific data to be updated.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Note that h55d may be required to retain certain categories of data (particularly KYC and transaction records) for mandatory regulatory retention periods, during which erasure requests cannot be fully honoured.
• Right to restriction of processing: In certain circumstances, you may request that h55d restricts its processing of your data while a dispute or review is pending.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to lodge a complaint: If you believe h55d has not handled your personal data in accordance with this Privacy Policy, you may raise a complaint directly with h55d support. h55d will acknowledge and investigate all privacy complaints within five (5) business days.

To exercise any of the above rights, contact h55d's support team via live chat on h55d.app or by email at [email protected] (plain text — not a link).

10. Children and Minors

h55d is strictly an 18+ platform. 18+ h55d does not knowingly collect personal data from individuals under the age of 18. If h55d becomes aware that a minor has registered an account or submitted personal data, the account will be immediately suspended, all associated data will be deleted, and any deposited funds will be returned via the original payment method where possible.

If you believe that a minor has registered on h55d, please report this immediately to h55d support via live chat. Prompt reporting enables h55d to take swift action to protect the minor and comply with applicable child protection standards.

11. Changes to This Privacy Policy

h55d reserves the right to update this Privacy Policy at any time to reflect changes in platform operations, applicable legal requirements, or data processing practices. When material changes are made, h55d will notify registered players via the email address on file or via an on-platform notification prior to the changes taking effect. The "Last Updated" date at the top of this page will be revised on each update. Continued use of h55d.app following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.